Account Terms and Conditions

Table of Contents

Section 1 Definitions

Section 2 Contact with the Service Provider

1. Postal address: ul. Nadrzeczna 16/LOK.H1/D34, 05-552 Wólka Kosowska
2. Email address: skyshop@apawwa.com
3. Phone: +48 886 242 468
4. Call and data transmission costs incurred by the Service Recipient are determined by the tariffs of their chosen telecommunications operator or internet provider. International call and data fees may be higher than domestic rates, subject to applicable operator pricing.

Section 3 Technical Requirements

       1.To create and properly use an Account, the following is required:

          An active email address, 

          Internet-enabled device, 

          A web browser supporting JavaScript and cookies. 

Section 4 User Account

1. Account registration is entirely voluntary.
2. An Account grants additional features including order history viewing, order status tracking and self-managed user data editing.
3. Account creation requires completion of the online registration form available in the store.
4. Upon successful registration, an open-ended account service agreement is established between the Service Recipient and the Service Provider, governed by these Terms and Conditions.
5. The Service Provider shall commence account services immediately following agreement conclusion.
6. The Service Recipient may cancel their Account at any time free of charge.
7. Account deletion results in immediate termination of the account service agreement. To request removal, the Service Recipient shall send a cancellation request to the Service Provider’s registered email address, resulting in permanent account deletion and contract termination.

Section 5 Complaints

General Provisions

1. All account-related complaints must be submitted to the postal or email address specified in Section 2.
2. The Service Provider shall respond to all complaints within 14 calendar days of receipt.

Rights of Privileged Service Recipients

1. The Service Provider is liable for full contractual compliance in accordance with applicable legal regulations, particularly the Consumer Rights Act.
2. In the event of improper account service performance, privileged users may exercise statutory remedies outlined in the Consumer Rights Act.
3. If digital account services are not delivered, the privileged Service Recipient may demand full service provision. Should the Service Provider fail to comply promptly or within an explicitly agreed extended timeframe, the user may terminate the account agreement.
4. Immediate contract termination without prior service demand is permitted if the Service Provider explicitly states it will not deliver the required digital services, or if a fixed delivery deadline was contractually essential and subsequently missed.
5. The Service Provider accepts ongoing liability for service non-compliance arising or discovered during the service provision period.
6. In cases of non-compliant digital services, privileged users may demand corrective action to restore full service functionality.
7. When reporting service defects, privileged users shall cooperate reasonably with the Service Provider using minimal technical measures to verify whether non-compliance originates from local digital environment factors.
8. Privileged Service Recipients may terminate the account agreement if service compliance cannot be achieved or requires excessive costs, if corrective action is unreasonably delayed or causes significant inconvenience, if defects persist after attempted repairs, if non-compliance is substantial, or if the Service Provider confirms it cannot resolve service issues within a reasonable timeframe.

Out-of-Court Dispute Resolution

1. Consumers may access official out-of-court complaint and dispute resolution procedures. Available options include free support from European Consumer Centres for cross-border disputes, the European Commission’s Online Dispute Resolution (ODR) platform, local trade inspection mediation services and permanent consumer arbitration courts operating within Poland. Further details and official links are provided for reference.
2. These notifications are informational only and do not obligate the Service Provider to participate in alternative dispute resolution processes.
3. Out-of-court dispute settlement remains fully voluntary for both parties.
4. Consumers may seek free assistance from local municipal or county consumer advocates.

Section 6 Right of Withdrawal

1. Privileged Service Recipients may withdraw from the account service agreement within 14 days without providing any justification.
2. The 14-day withdrawal period begins on the date the account agreement is concluded.
3. To exercise withdrawal rights, users shall notify the Service Provider via clear written communication sent by post or email using the contact details listed in Section 2.
4. Users may utilise the official withdrawal form attached to these regulations, though submission of this specific document is not mandatory.
5. Timely submission of a withdrawal notice before the 14-day deadline is sufficient to meet statutory requirements.

Section 7 Personal Data

1. The Service Provider acts as Data Controller for all personal data submitted during account registration and usage. Full information regarding data processing purposes, legal bases, recipient details and user rights is published within the store’s Privacy Policy, drafted in compliance with the EU General Data Protection Regulation (GDPR).
2. Personal data is processed primarily for account management and service delivery. Legal processing grounds include contract performance, legitimate business interests for claim management and compliance with statutory accounting obligations.
3. Provision of required personal data is voluntary yet contractually mandatory; failure to provide necessary information prevents account creation and service provision.
4. User data shall be stored for the duration of the account agreement, until all related legal claims expire, or until a valid data processing objection is submitted, whichever condition applies first.
5. Service Recipients hold the statutory right to access, correct, erase, restrict processing, receive data in a transferable format and object to processing based on legitimate business interests at any time.
6. All data protection requests shall be directed to the Service Provider using the official contact information provided.
7. Users retain the right to lodge a complaint with the Polish Office for Personal Data Protection if they believe data processing violates applicable regulations.

Section 8 Amendments to Terms and Conditions or Account Features

1. The Service Provider reserves the right to amend these Terms and Conditions for valid reasons, including functionality updates, legal regulation changes, official authority requirements and updated company contact information.
2. Advanced written notice of planned amendments shall be sent to the registered account email address no less than 7 days before changes take effect.
3. Failure to submit a formal objection before the effective date constitutes acceptance of the updated Terms and Conditions.
4. Users who reject proposed amendments shall notify the Service Provider by email, resulting in automatic contract termination upon the changes taking effect.
5. Non-essential account feature updates may be implemented by the Service Provider without additional charges for privileged users, with notification procedures applied accordingly.
6. Material negative changes affecting account access or core functionality shall be communicated in durable written format with reasonable advance notice, including details of modifications, effective dates and user statutory rights.

Section 9 Final Provisions

1. Service Recipients are prohibited from uploading or transmitting illegal, harmful or unauthorized content through the account system.
2. The original account service agreement is drafted and concluded in the Polish language.
3. All agreements are governed by the laws of Poland.
4. Applicable mandatory consumer protection laws shall take precedence over Polish legal provisions whenever broader user protection is legally required.
5. All disputes involving non-privileged business users shall fall under the exclusive jurisdiction of the court corresponding to the Service Provider’s registered address.

Appendix 1 – Model Withdrawal Form